Ordering
How to navigate:
The best way to learn to navigate our site is to just start exploring. If you get lost, you can always click on the word "Home" and start over again.
Use the navigation bar at the top of the main panel (below our logo) to look for products, gift ideas and specials.
The navigation bar looks like this:
Or use the helpful links above and below the main photo panel to access your account details, shopping basket, customer service or contact information.
How to find our products:
There are basically two ways to explore our product offerings. First, you can browse through the Makana Shop. Or you can use our helpful "search" function.
To browse through the Makana Shop, click on 'Makana Shop'.
The "Makana Shop" selection will give you access to our entire product range. You will first be shown the various categories of products we offer - e.g. "Fruit Favourites", "Classic Truffles", etc. When you click on a category selection, a page will open to display all of the products within that category. You can click on the product picture, the product title or the product list on the left-hand side of the screen. Click on any one of the products to get detailed information, and to place your order.
Another way to find or select a product is to use our Search function. Look for the search bar, just below the main information panel. Enter a key word in the Quick Search box - for example, "macadamia" - and click the Search button: a list of products featuring macadamia nuts will appear.
How to order a product:
To select a product from a search list or from our 'Makana Shop', just click on the product that you wish to purchase. An example is shown below:
Simply enter the quantity that you wish to buy and click the 'Add to Shopping Basket' button. You will then receive a reminder that you have added this item to your Shopping Basket. You then have 3 options, View Shopping Basket, Continue Shopping or Proceed to Checkout.
You can also click on a packaging type (underneath "View Packaging") for further information. You can also follow the "breadcrumb trail" at the top, to find your way back to pages previously visited.
Once you have added your selected item to the shopping basket, you will be able to either continue shopping for more items, or you can "check out." When you check out, the website will take you step-by-step through the process. Along the way, you will have the opportunity to modify your order, add a personalised gift card message, confirm or edit the delivery details, provide for a delayed delivery fate or to communicate any special instructions. It's easy, and all you have to do is follow the simple steps.
Payment options:
When you check out, you can pay for your purchase with the following credit cards:
VISA
MASTERCARD
Makana is committed to data security. We use the DPS Hosted Payment Gateway to ensure that we never have access to your credit card information. DPS is a level 1 certified PCI_DSS compliant provider.
Please be aware that we are only shipping to New Zealand and Australian addresses at this time.
We ship to the following countries:
New Zealand
Australia
United Kingdom
Aland Islands
Albania
Andorra
Austria
Belarus
Belgium
Bosnia and Herzegovina
Bulgaria
Canada
China (delivery at your own risk)
Cook Islands
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Falkland Islands (Malvinas)
Faroe Islands
Fiji
Finland
France
French Polynesia
Germany
Gibraltar
Greece
Greenland
Guernsey
Holy See (Vatican City State)
Hong Kong
Hungary
Iceland
Ireland
Isle of Man
Israel
Italy
Japan
Jersey
Latvia
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia, The Former Yugoslav Republic of
Malta
Moldova, Republic of
Monaco (delivery at your own risk)
Montenegro
Netherlands
New Caledonia
Niue
Norfolk Island
Norway
Poland
Portugal
Romania
Saint Pierre and Miquelon
Samoa
San Marino
Serbia
Singapore
Slovakia
Slovenia
South Georgia and the South Sandwich Islands
Spain
Svalbard and Jan Mayen
Sweden
Switzerland
Tonga
Ukraine
Need help? Phone or email us!
If you are having any difficulty using our website, please don't get frustrated. Just call us. If you are at all uncomfortable with ordering through our website, or have questions about our products or service, please phone us. We will be glad to help.
Within New Zealand, please call us on our Freephone number: 0800-MAKANA (0800-62-52-62). Someone will be here to help, 7 days a week, from 9am to 5:30pm, New Zealand time. There is no Freephone service for callers outside New Zealand, but you may contact us at +64-9-407-6800, or click here to email us.